Shipping policy

Shipping Policy for friendofgod.co.uk

Effective Date: 20/05/2023

Thank you for shopping at friendofgod.co.uk. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. Please read this policy carefully before placing an order.

  1. Shipping Methods: 1.1. We offer shipping worldwide. 1.2. We utilize reputable shipping carriers to deliver your orders, such as Royal Mail, Evri, DPD, FedEx. 1.3. The shipping method available for your order will depend on the destination and the size, weight, and value of the items purchased.

  2. Order Processing Time: 2.1. We strive to process and ship orders promptly. Orders are typically processed within 10 business days, excluding weekends and public holidays. 2.2. During peak seasons or promotional periods, order processing may take longer. We appreciate your understanding and patience in such cases.

  3. Shipping Costs: 3.1. Shipping costs are calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method. 3.2. Shipping costs will be clearly displayed at the checkout before you finalize your order.

  4. Estimated Delivery Time: 4.1. The estimated delivery time will depend on the shipping method selected and the destination address. 4.2. Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or customs procedures. 4.3. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable, to track the progress of your delivery.

  5. International Shipping: 5.1. For international orders, additional customs duties, taxes, or fees may be imposed by the destination country's customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping costs. 5.2. We recommend contacting your local customs office to inquire about any potential fees or regulations that may apply to your order before making a purchase.

  6. Order Tracking: 6.1. Depending on the shipping method, tracking may be available for your order. If tracking is available, you will receive a tracking number along with the shipping confirmation email. 6.2. You can track your order by entering the tracking number on the shipping carrier's website or by contacting their customer service.

  7. Shipping Restrictions: 7.1. Some products may be subject to shipping restrictions or regulations based on the destination country or region. It is your responsibility to ensure that the products you order comply with applicable laws and regulations. 7.2. We reserve the right to cancel or modify orders that violate any shipping restrictions or regulations.

  8. Address Accuracy: 8.1. It is important to provide accurate and complete shipping addresses when placing an order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

  9. Lost or Damaged Shipments: 9.1. In the event of a lost or damaged shipment, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and assist you in obtaining a replacement or refund, as appropriate.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team. Thank you for choosing friendofgod.co.uk.

friendofgod.co.uk Management